Privacy Policy

Privacy Policy for Southern Flames BBQ

Effective Date: January 10th, 2025

Southern Flames BBQ ("we," "us," or "our") is committed to protecting the privacy of visitors to our website, https://www.sflames.com/. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our online ordering services. Please read this Privacy Policy carefully. By using our website, you consent to the data practices described in this policy

Information We Collect

We may collect the following types of information from you:

Personal Information You Provide

This includes information you voluntarily provide to us, such as when you place an online order for carryout or delivery, contact us through our website or phone, or sign up for any newsletters or promotional materials (if applicable). This information may include:

• Your name
• Email address
• Phone number
• Delivery address (if you choose delivery)
• Order details and preferences
• Any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

Log Data

Information such as your IP address, browser type, operating system, referring URLs, pages you viewed, and the dates/times of your visits.

Cookies and Similar Technologies

We may use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our website. Cookies are small data files stored on your device that help us improve your experience and understand how you use our site. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and Managing Services: To process and fulfill your online orders for carryout or delivery, communicate with you about your orders, and provide customer support.
• • Improving Our Website and Services: : To analyze website usage and trends, personalize your experience, and improve the content and functionality of our website.
• Communication:To respond to your inquiries, requests, and feedback.
• Marketing and Promotions (if applicable)::With your consent, we may send you newsletters, promotional emails, or other marketing communications about our menu, specials, and events. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.
• Legal Compliance:To comply with applicable laws, regulations, and legal processes.
• Security:To protect the security and integrity of our website and prevent fraudulent activity.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, conducting data analysis, sending emails, or providing other services on our behalf. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Delivery Partners (if applicable):: If you choose delivery, we will share your name and delivery address with our delivery partners to facilitate the delivery of your order.
• Legal Requirements:: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers:: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Your Choices and Rights

• Access and Correction:: : You may have the right to access and correct inaccuracies in your personal information that we hold. Please contact us using the information provided below to request access or corrections.
• Opt-Out of Marketing Communications:You can opt out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting us directly
• Cookies:Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include [Briefly describe security measures you take - e.g., secure servers, encryption where applicable, internal access controls]. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those other websites before providing any personal information.

International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using our website, you consent to the transfer of your information to our facilities in the United States and the processing of your personal information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Southern Flames BBQ

8221 GERMANTOWN AVE PHILADELPHIA, PA 19118 (215) 621-7919 info@sflames.com